Orders & Payments
Help! I forgot my password?
Please click on 'Sing in/Register', which is located in the top right corner of our website and select 'Log in with Email'. Then click on 'Forgot password' and you will have a chance to create a new password, so you can start using your account again.
How can I change or cancel my order?
We'll need to check a status of your order, to see if this is possible, as it might already be on its way. We try to proccess orders as soon as possible. In some instances, orders cannot be canceled. Please contact us with your order number and we'll be happy to look into this further.
What happens if I cancel my order?
- If you haven't submitted your order, you can clear items in your shopping cart at anytime by clicking X button next to the product you do not want to purchase in your shopping cart.
If you have placed an order, but then wish to change or cancel it, please contact us as soon as you can as we try to fill the orders fast. We'll try our best to make any changes, but we cannot give any guarantees, as the order may have been proccessed. In such cases, you may have to wait until you receive your order, and then follow normal Returns procedures.
Read more about our returns policy here
When will I be charged?
Whether you choose to pay by creadit or debit card or by Pay Pal, payments are processed right away at the time of transaction, but it may take several days for you to see it in your back account.
What payment methods can I use?
Sveta's Kidswear accept most major credit and debit cards.; VISA, Mastercard, You can also choose to pay using Pay Pal (please note exchanges cannot be processed on orders pay with Pay Pal).
How do I pay using Pay Pal?
- Login to your Sveta's Kidswear account as usual (recommended) and once at checkout, select Pay Pal. You will then be derected to Pay Pal, where you will log in to your Pay pal account and completed the order.
All Pay Pal orders are charged at the time of the payment transaction. Sorry, but we're unable to offer exchanges for orders paid for via Pay pal. Please return your item(s) for a refund and place a new order.
All payments on svetaskidswear.com are maid in U.S. Dollars. If you use a car in a currency other then U.S. Dollars, the rate of exchange and any additional fees will be set by your card issuer.