Last Updated: Apr 02 2021
Payment is required at the time of ordering. All our items are made to order with an average turnaround of 3-5 days to dispatch.
We offer Free Shipping on $49 + Orders ( Applied to United States Only. Does Not Apply to International Orders ) and Our Standard Shipping rate is $5 on Orders less then $49 (Applied to United States Only).
All items are dispatched via United States Postal Service - USPS for delivery in 3-5 business days from completion.
If you require delivery of your item sooner you can upgrade to express production. Please contact us in the first instance to arrange this.
If you consider your item to be 'lost' please contact us within in 30 days. Orders deemed as lost after this time will not be replaced. United States Postal Service require a period of time to pass before a parcel may be considered as 'lost' and I ask for your understanding in this matter. If your item has still not arrived after this time your order will be replaced. No refunds will be given for lost parcels. This is to protect the integrity of the returns policy and us as a business, from fraudulent claims.
Delivery delays as a result of third party services are beyond our control and we ask for your acknowledgement of this point. If your item is delayed and does not arrive in time for your required date you will be entitled to full refund, including postage costs. Refunds will be issued once the order has been returned in its original packaging and in an unused condition. To accelerate this process you are asked to refuse delivery of the order when it arrives - this will prevent you from paying return postage fees.
No refunds or replacements will be issued for orders on which an incorrect delivery address is provided.
Our Christmas cut-off date is November 25th. Although we will continue to process orders placed after this date orders are not guaranteed in time for Christmas. This is due to a large increase in order volume in the run up to Christmas. During this time estimated turnaround can be expected to be an average of 2 weeks.