payment

Payment is required at the time of ordering.

All our items are made to order with an average turnaround of 3-5 days to dispatch.


 

SHIPPING POLICY

We offer Free Shipping on $49 + Orders ( Applied to United States Only.  Does Not Apply to International Orders )

All items are dispatched via United States Postal Service - USPS for delivery in 3-5 business days from completion.

If you require delivery of your item sooner you can upgrade to express production. Please contact us in the first instance to arrange this.

LOST PARCELS

If you consider your item to be 'lost' please contact us within in 30 days. Orders deemed as lost after this time will not be replaced. United States Postal Service require a period of time to pass before a parcel may be considered as 'lost' and I ask for your understanding in this matter. If your item has still not arrived after this time your order will be replaced. No refunds will be given for lost parcels. This is to protect the integrity of the returns policy and us as a business, from fraudulent claims.

DELAYED DELIVERIES

Delivery delays as a result of third party services are beyond our control and we ask for your acknowledgement of this point. If your item is delayed and does not arrive in time for your required date you will be entitled to full refund, including postage costs. Refunds will be issued once the order has been returned in its original packaging and in an unused condition. To accelerate this process you are asked to refuse delivery of the order when it arrives - this will prevent you from paying return postage fees.

INCORRECT ADDRESS

No refunds or replacements will be issued for orders on which an incorrect delivery address is provided.

CHRISTMAS CUT-OFF

Our Christmas cut-off date is November 25th. Although we will continue to process orders placed after this date orders are not guaranteed in time for Christmas. This is due to a large increase in order volume in the run up to Christmas. During this time estimated turnaround can be expected to be an average of 2 weeks.

RETURN & EXCHANGE POLICY
We gladly accept returns and exchanges

Contact us within: 7 days of delivery

Ship items back within: 14 days of delivery

We don't accept cancellations

But please contact us if you have any problems with your order.

Returns and exchange details

Sveta's Kidswear items are subject to a strict quality control process however in the unlikely event you should receive a faulty item it will be replaced at our cost. Please contact us within 14 days to arrange a return and exchange/refund. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@svetaskidswear.com


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Should you order the wrong size, Sveta's Kidswear will exchange the item. In this instance the buyer must pay the additional postage costs. Replacement items are subject to the same 14 day turnaround period as standard orders and are subject to fabric stock. Please note: Returns must be made in a perfect, unwashed condition within 14 days. Any item that is returned displaying signs of use and/or washing will not be replaced and will be returned to you. If you need to exchange it for the same item, send us an email at info@svetaskidswear.com and send your item to: 21 WOODFAIR LN, PALM COAST, FL, 32164, United States.


All Sveta's Kidswear items are made to order and are exempt from the distance selling regulations in relation to 'change of mind'. Each item uses fabric that cannot be remade in to something else, and requires the time and skills of our staff members to create. We ask for your understanding in this matter and ask that you read item descriptions carefully before purchasing.

Please note: Custom orders outside our offered range are not refundable or exchangeable in the absence of fault.

Washing : We recommend washing your Sveta's Kidswear items at 30 degrees/86 Fahrenheit or lower and leaving to air dry or tumble dry low. Incorrect washing of your Sveta's Kidswear items may result in shrinkage/fading. Refunds or exchanges will not be given in this instance.

Shipping
To return your product, you should mail your product to: 21 WOODFAIR LN, PALM COAST, FL, 32164, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Standard Shipping $5 | FREE SHIPPING  over $49  

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